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Q: What is the purpose of the guestbook?
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A: It is designed exclusively for owners and managers of vacation rental homes. Each guestbook displays comments submitted by guests who have actually stayed in the vacation rental property. Also, the homeowner may enter his of her own comments to the guestbook. In this manner, comments from previous guests can be displayed by the homeowner.
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Q: How do I as a guest enter a comment into a guestbook?
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A: You begin by looking at the guestbook page you want to submit a comment to. At the bottom of the guestbook page is a box for you to enter you email address. Do this and press the "add comment" button. You will then see a page that asks for your name, phone number, and city, state/province. All of these items are required, but you can choose to display none, any, or all of these items in the guestbook. You then enter your comment in the box provided, select the rating (positive or negative) for your comment, and press the "Submit your Comment" button. Next you will receive a verification confirmation notice via email. Read the email carefully to make sure this is the information you want to appear in the guestbook. If it is, click on the link provided in the email itself. This will take you to HomeAway Connect, where your intention to add the comment will be confirmed.
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Q: Will my comment appear in the guestbook as soon as I confirm my entry?
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A: Not yet! The homeowner will have an opportunity to review your comment and decide whether he or she will approve your comment or not. If the homeowner approves the submission, the comment will immediately appear in the guestbook. If the homeowner disapproves your comment or does nothing, your comment will NOT appear in your guestbook. However, the rating of your comment, positive or negative, will appear in the rating totals that display at the top of the guestbook.
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Q: Does this mean that my negative comment will probably not appear in the guestbook?
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A: Probably not. But remember that the guestbook itself is provided by the owner at his or her discretion. The fact that your negative rating WILL appear in the guestbook as a number may give other vacationers a feel for the total rating of the property, so that they may make a more informed decision on whether to stay there. Also, the fact that the owner will read your negative comment may help both of you to come to some sort of resolution with respect to what you did not like about your stay.
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Q: My positive comment was previously included in an owner's guestbook, but now it has disappeared. Why?
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A: The owner probably erased the guest book and started over. In these cases, all positive and negative comments are automatically removed from the guestbook, and the ratings counter is reset to zero. If you wish, you can re-enter your comment now.
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Q: Will my comment ever expire?
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A: HomeAway Connect reserves the right to delete comments that were entered more than 12 months ago.
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Q: When I entered a comment, I said it was OK to include my email address, name, phone number, and city. Now I want to remove my personal information. How can I do that?
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A: To do this, just delete the comment and re-submit it.
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Q: When I entered a comment, I said it was OK to include my email address. Now it has changed. How can I change it in the guestbook?
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A: To do this, just delete the comment and re-submit it with the correct email address.
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